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Agentforce & AI
Agentforce, Prompt Builder, Data Cloud and Salesforce AI.
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Agentforce Guardrails: What Salesforce Handles and What You Set Up
Agentforce guardrails explained: the Einstein Trust Layer, scoped subagents, approved actions, rejection responses and a least-privilege agent user.
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Agentforce Service Agent: Build, Ground and Deploy
Build an Agentforce Service Agent in Agentforce Builder, ground it in Knowledge with a Data Library, and deploy it to customers with Enhanced Chat.
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What Is Data 360? Salesforce’s Data Engine, Explained
Data 360 (formerly Data Cloud) explained: data streams, DLOs, DMOs, identity resolution, unified profiles, zero copy and how Agentforce uses it.
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Einstein Case Classification: Setup and Requirements
Hey everyone, Einstein Case Classification predicts case field values, like Case Reason, Priority or Type, from the subject and description of new cases, and…
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The New Agentforce Section on the Salesforce Admin Exam
The Platform Administrator exam’s Agentforce section is 8% of the exam. Here are the two objectives word for word, what to know, a hands-on…
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Salesforce Revenue Cloud vs CPQ: What Is the Difference?
Salesforce CPQ is a managed package. Revenue Cloud Advanced is built natively on the platform. Here is how they differ, what end of sale…
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Salesforce Data Cloud Pricing and Which Editions Include It
Data Cloud is now Data 360. Here is what Salesforce lists for it: free Provisioning, Starter, Flex Credits and Profiles, which editions can get…
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Agentforce Certifications Compared: Which Salesforce AI Certification to Take
Agentforce Specialist, Sales Consultant, Service Consultant and Sales Foundations side by side from the official exam guides: who each is for, prerequisites, passing scores…
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Agentforce: A Complete Guide to Salesforce AI Agents
What Agentforce is and how Salesforce AI agents work: subagents, actions, Agent Script, agent types, trust, usage costs and how to try it for…
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Connect Codex to Salesforce in the ChatGPT Desktop App (No Terminal Needed)
Connect Codex to Salesforce from the ChatGPT desktop app: install the Salesforce CLI, attach your project folder and let Codex run sf commands with…