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Agentforce & AI
Agentforce, Prompt Builder, Data Cloud and Salesforce AI.
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Best Agentforce Trailhead Modules for AI-201 (and Agentblazer Status)
The Agentforce Trailhead modules worth your time in 2026, mapped to the AI-201 exam sections, plus how the three Agentblazer Status trails and their…
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Salesforce AI Certifications in 2026: Which One Fits Your Role
The Salesforce AI credentials that matter in 2026: Agentforce Specialist (AI-201), the Agentforce Sales and Service Consultant exams, Agentblazer Status, and what happened to…
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Agentforce Pricing Explained: Flex Credits, Conversations and Per-User Options
How Agentforce pricing works in 2026: Flex Credits per action, per-conversation pricing, $125 add-ons and the $5 user license, with worked cost examples and…
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Agentforce Tutorial: Build Your First Agent in Agentforce Builder
A beginner Agentforce tutorial: create an agent in Agentforce Studio, add a subagent and actions, write reasoning instructions, preview it, then commit and activate.
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Agentforce Topics (Now Subagents) and Actions: How Agents Decide What to Do
How Agentforce subagents (formerly topics), actions, tools and reasoning instructions fit together, with Agent Script examples and the design rules that make agents reliable.
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Agentforce Testing Center: How to Test Agents Before Go-Live
How to test an Agentforce agent in Testing Center: test suites, turn vs conversation tests, generated and CSV test cases, live vs mocked data,…
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Salesforce Prompt Builder Tutorial: Sales Email, Field Generation and Flex Templates
Step-by-step Prompt Builder tutorial: the three prompt template types, grounding with merge fields, flows and retrievers, versioning, permissions and prompt-writing tips.
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Salesforce Data Cloud (Data 360) for Agentforce: RAG, Search Indexes and Retrievers Explained
How Data 360 (Data Cloud) grounds Agentforce: RAG step by step, chunking strategies, vector vs hybrid search, retrievers, prefilters and Agentforce Data Libraries.
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Einstein Trust Layer Explained: Data Masking, Zero Retention and Toxicity Detection
How the Einstein Trust Layer protects prompts and responses: secure grounding, data masking, prompt defense, zero data retention, toxicity scoring and audit trail.
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Agentforce Specialist Practice Questions (AI-201): 18 Scenarios with Explanations
18 original Agentforce Specialist (AI-201) practice questions, weighted like the Spring ’26 exam, with the reasoning and the Salesforce Help source for each answer.