About Course
Study course for the Salesforce Certified Agentforce Service Consultant exam (formerly Service Cloud Consultant): exam-weighted lessons, practice questions with explanations, flashcards and a quiz for each section. Every fact links to official Salesforce Help or Trailhead.
All 8 sections are live: Industry Knowledge (12%, 2 lessons), Implementation Strategies (12%, 2 lessons), Agentforce Service Solution Design (15%, 3 lessons), Knowledge Management (12%, 2 lessons), Intake and Interaction Channels (13%, 2 lessons), Case Management (13%, 3 lessons), Contact Center Analytics (13%, 2 lessons) and Integrations (10%, 2 lessons), each with a section check, flashcards and a practice quiz. The course ends with 4 full practice exams of 60 questions each, weighted like the real exam, with the same 105-minute limit and 78% pass mark.
Course Content
Industry Knowledge (12%)
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IK1: Contact center KPIs and what drives them
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IK2: Benefits, risks and business challenges of a service transformation
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Industry Knowledge: Section check
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Industry Knowledge: Flashcards
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Industry Knowledge: Practice Quiz
Implementation Strategies (12%)
Agentforce Service Solution Design (15%)
Knowledge Management (12%)
Intake and Interaction Channels (13%)
Case Management (13%)
Contact Center Analytics (13%)
Integrations (10%)
Practice Exams (4 x 60 questions)
Student Ratings & Reviews
