About Course
Study course for the Salesforce Certified Business Analyst exam: exam-weighted lessons, practice questions with explanations, flashcards and a quiz for each section. Every fact links to official Salesforce Help or Trailhead.
All 6 sections are live: Customer Discovery (17%, 3 lessons), Collaboration with Stakeholders (23%, 4 lessons), Business Process Mapping (12%, 2 lessons), Requirements (18%, 3 lessons), User Stories (18%, 3 lessons) and Development Support and User Acceptance (12%, 2 lessons), each with a section check, flashcards and a practice quiz. The course ends with 4 full practice exams of 60 questions each, weighted like the real exam.
Course Content
Customer Discovery (17%)
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CD1: The business analyst role across the implementation lifecycle
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CD2: Discover strategy, goals and the current state
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CD3: Delivery approaches, release planning and Salesforce capabilities
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Customer Discovery: Section check
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Customer Discovery: Flashcards
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Customer Discovery: Practice Quiz
Collaboration with Stakeholders (23%)
Business Process Mapping (12%)
Requirements (18%)
User Stories (18%)
Development Support and User Acceptance (12%)
Practice Exams
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