About Course
Study course for the Salesforce Certified Business Analyst exam: exam-weighted lessons, practice questions with explanations, flashcards and a quiz for each section. Every fact links to official Salesforce Help or Trailhead.
Comparing prep options? See Focus on Force vs Cert Lab for Business Analyst.
All 6 sections are live: Customer Discovery (17%, 3 lessons), Collaboration with Stakeholders (23%, 4 lessons), Business Process Mapping (12%, 2 lessons), Requirements (18%, 3 lessons), User Stories (18%, 3 lessons) and Development Support and User Acceptance (12%, 2 lessons), each with a section check, flashcards and a practice quiz. The course ends with 4 full practice exams of 60 questions each, weighted like the real exam.
Who it’s for
- Business analysts, admins and consultants who gather requirements and write user stories on Salesforce projects.
- People who run discovery, process mapping and user acceptance testing with stakeholders.
- Anyone who missed a pass and wants timed, exam-weighted practice on their weak sections.
What it costs
$9.99 for 12 months of access to every lesson, quiz and practice exam.
How long it takes
About 25 hours, or roughly 5 weeks at 5 hours a week. That's based on what's in the course: 17 lessons at about 30 minutes each, a section check and flashcards for each of the 6 sections, 180 section-quiz questions, and 4 practice exams of 60 questions, each with time to review the explanations.
Passing score
The Business Analyst exam passing score is 72% (source: the official exam guide on Salesforce Help).
What you get out of it
- Lessons follow the official exam guide sections and weights, so your time goes where the points are.
- Every quiz question explains why each option is right or wrong and links to the official Salesforce documentation.
- A section check and flashcards close every section, so you review before you move on.
- 4 full practice exams of 60 questions each, weighted like the real exam, show your weak sections before you book.
Why practice tests work
Drilling practice tests works because of retrieval practice: pulling an answer out of memory strengthens it more than rereading does. In a 2006 study by Roediger and Karpicke, students who practiced recall remembered about 61% a week later, against about 40% for students who reread. A 2013 review led by John Dunlosky rated practice testing as one of only two high-utility study techniques. Read more in The Science of Studying for Salesforce Certifications.
FAQ
How much does the Business Analyst Cert Lab cost?
$9.99 for 12 months of access to every lesson, quiz and practice exam.
How long does it take to study for the Business Analyst exam with Cert Lab?
About 25 hours, or roughly 5 weeks at 5 hours a week, based on the lessons, section quizzes and 4 practice exams in the course.
What is the passing score for the Business Analyst exam?
72%, according to the official Salesforce exam guide.
What's in the practice exams?
4 full practice exams of 60 questions each, weighted by section like the official exam guide. After you submit, you see the correct answers and an explanation for every question.
Why do practice tests help?
Retrieving an answer from memory makes it stick better than rereading. This is called retrieval practice, or the testing effect.
Course Content
Customer Discovery (17%)
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CD1: The business analyst role across the implementation lifecycle
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CD2: Discover strategy, goals and the current state
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CD3: Delivery approaches, release planning and Salesforce capabilities
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Customer Discovery: Section check
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Customer Discovery: Flashcards
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Customer Discovery: Practice Quiz
Collaboration with Stakeholders (23%)
Business Process Mapping (12%)
Requirements (18%)
User Stories (18%)
Development Support and User Acceptance (12%)
Practice Exams
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